Enterprise Integration (EI) Support Engineer

About Brainsquare

For over 26 years, Brainsquare has built partnerships with clients of all sizes, from mid-market to large enterprises. We design, develop, and manage critical IT applications, combining deep technical expertise with a collaborative spirit. With 250+ colleagues across Belgium, India and the US, we provide continuous value for our partners.

At Brainsquare, we value people. We believe happy and motivated professionals, working together across continents, can achieve greatness. You’ll join a hybrid, international team where ownership, collaboration, and technical excellence are at the core of our way of working.

EI Support Engineer

About the role:

As an EI Support Engineer, you’ll play a key role in ensuring smooth communication between complex enterprise systems.
You’ll troubleshoot, maintain, and continuously improve data and application integrations used by major clients in Europe.
This is a hybrid role that combines technical ownership of integrations with support and incident resolution — ideal for someone who enjoys solving problems in dynamic environments.

You’ll work closely with our integration engineers, architects, and business teams to identify issues, enhance performance, and contribute to the overall reliability of the integration landscape.

Your impact:

• Maintain and monitor integration flows between enterprise systems (on-prem & cloud)

• Investigate and resolve incidents related to data exchange, APIs, or messaging processes

• Participate in deployment and change management activities for integration components

• Perform root cause analysis (RCA) and ensure preventive actions are documented

• Collaborate with development teams on new or enhanced integration flows

• Support version upgrades and coordinate releases with stakeholders in Belgium and India

Candidate profile

Must-have skills:

• 1 - 4 years of experience in Enterprise Integration AND/OR Application Support Engineering

• Hands-on experience with APIs (REST/SOAP) and integration protocols (JSON, XML, HTTP, FTP, etc.)

• Familiarity with middleware or integration platforms (e.g. IBM App Connect & API Connect, Azure Integration Services, or similar)

• Strong analytical and troubleshooting skills for production issues

• Basic knowledge of SQL for log analysis and data validation

• Experience working in Agile / ITIL-based environments

• Excellent communication skills in English and the ability to collaborate with distributed team

Nice-to-have skills:

• Exposure to Azure Integration Services, Logic Apps, Service Bus, or Event Grid

• Experience with event-driven architectures (Kafka, RabbitMQ, etc.)

• Familiarity with CI/CD pipelines (Azure DevOps, Jenkins)

• Understanding of monitoring tools (App Insights, Splunk, Grafana)

• Knowledge of API management and security concepts (OAuth, JWT)

What we offer

• Competitive salary package aligned with Indian market benchmarks.

• Opportunity to work on enterprise-scale integration programs with global clients

• Cross-border collaboration with senior engineers and architects in Belgium

• Continuous learning through Brainsquare’s Integration Academy and on-the-job coaching

• Potential growth path towards Integration Engineer or Integration Architect roles

Why choose Brainsquare?

At Brainsquare, integrity and reliability are key. We believe in building long-term commitments with our customers and our people. You will join a resilient team that embraces challenges and opportunities, while supporting each other to overcome setbacks and grow stronger together. With us, you don’t just deliver projects - you help shape the future of digital solutions in manufacturing.